September 1, 2017

Reminder!

 Please make sure to keep WellCare updated with your latest contact information including addresses, phone number and email.

Certification Notification Process 

To provide further support to our 1099 partners, WellCare Sales Support will send an email notification within 2 business days of successfully completing 2018 certification requirements. The email will provide information on the following:

• Confirmation that both ACT and AHIP have been complete
• Producer information relating to Producer ID (PID), hierarchy, District Sales Manager (DSM), and commission assignment
• Active licensing & state appointments

Note: The pre-appoint, non-appoint and just-in-time appoint rules are applied accordingly.

Remember, it is non-compliant to market 2018 products until 10/1 and/or enroll beneficiaries into 2018 plans until 10/15.

Need Assistance?

Please contact your local District Sales Manager or WellCare Producer Services via message or phone at 866-822-1339.

Producer Service Hours:

Mon-Fri 9AM-6PM EST

Mastery Exam Tips

Remember, the final step to successfully completing ACT is passing the mastery exam with a score of 85% or higher. When taking your exam, please keep the following in mind:

• Browser zoom setting should be at 100%
• The exam is open book - please take your time
• Download and reference module attachments available in your WellCare University Knowledge Bank
• For every failed attempt at the exam, a 24 hour probation period will take place before a retake is allowed

Please note the Mastery Exam can be taken up to 3 times. After a third failed attempt, an automatic suspension from marketing /selling WellCare products for a period of 6 months will take place.

In addition, please keep in mind our Producer Services team is not permitted to provide answers or information on the exam. All exam answers are covered in the training modules.

Remember, the information contained within this communication supersedes all previous correspondence for the topics above.

Sincerely,

Your WellCare Sales Support Team

Join us on social media!

We invite you to like, follow and/or watch us today, and check out company news, local events, member testimonials and more in real-time! Click the image below!