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HealthCare.gov’s “Find Local Help” tool
enables consumers, small employers, and employees of small employers to search
for local agents and brokers, based on a ZIP code, city, or state, who can assist
them throughout the Marketplace application and enrollment process. This tool
provides consumers with professional contact information for agents and brokers
who have completed all applicable Marketplace registration requirements*.
In August 2017, the Centers for Medicare &
Medicaid Services (CMS) updated some selections that are available to
registered agents and brokers in the Find Local Help Options drop-down menu
within the Marketplace Learning Management System (MLMS). The available
selections include:
- I would like all my contact information
displayed.
- I
would like my profile information displayed, except my street address. Including states
where I have a valid health license.
- I
would like all my profile information displayed. Including
states where I have a valid health license.
- I don't want my contact information displayed.
To make or update your selection within the "Find Local
Help" feature in HealthCare.gov, you
will need to access your MLMS profile by following these steps:
- Log in to the CMS Enterprise Portal using your FFM User ID. If you have not created an account or started your Marketplace registration, get started here.
- On the Agent Broker Registration Status
webpage, select the Complete Agent Broker Training link, and you will be
directed to the Training Options webpage.
- Select the Access Training link next to
the MLMS listing, and you will be directed to the MLMS profile webpage.
- At the top of the MLMS profile webpage,
there will be a drop-down menu for Find Local Help Options.
- Select the appropriate option.
- Click the Save/Update button at the bottom of the webpage.
If you have already completed registration, updating your MLMS profile is critical because
CMS uses this data to update the agent and broker contact information in the
"Find Local Help" tool on HealthCare.gov weekly. Please allow up to
one week for your update to appear online.
If you have any questions, please contact the
Agent/Broker Email Help Desk at FFMProducer-AssisterHelpDesk@cms.hhs.gov.
*Note: Your contact information will not be
listed in the Find Local Help tool until you have completed Marketplace registration and
training for plan year 2018, have a valid NPN, and a valid CMS-approved line of authority.
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