Earlier today, Cigna-HealthSpring announced we are resuming marketing and enrollment of new customers in our Medicare Advantage and Medicare Part D prescription drug plans, for coverage beginning July 1, 2017. 

This message includes three important topics related to this announcement: 

Return to Active Marketing Video Message

As Cigna-HealthSpring returns to active marketing and reengages with our valued agents, Shawn Morris, Interim President of Cigna-HealthSpring, would like to share a personal message with our key strategic distribution partners.  

Please click here to watch this video or read the transcript.  

Certification Refresher Training - Immediate Action Required!

We value our partnership with you, and we want to make sure that you are properly prepared to sell Cigna-HealthSpring Medicare Advantage products, consistent with CMS guidelines.  With this in mind, Cigna-HealthSpring requires all agents to complete a 45 minute refresher training course to ensure selling readiness and compliance.  This web-based refresher training is required before agents can order 2017 enrollment kits and resume selling.  

Please click here to complete your required 2017 Certification Refresher Training.

Commission Chargebacks

In an effort to lessen the timing impact of chargebacks when selling resumes, Cigna-HealthSpring will hold all accumulated 2017 chargebacks until January 2018, at which time each agent's 2018 renewal payment will be offset by accumulated chargeback totals.  Effective January 1, 2018, Cigna-HealthSpring will return to standard monthly chargeback processing.

If you have questions regarding our return to active marketing, please contact your local Cigna HealthSpring representative or contact the Cigna-HealthSpring Agent Assistance Line by calling 1-866-442-7516 or emailing HAAL@HealthSpring.com.

Thank you for your continued support.   We look forward to working with you to grow our mutual businesses.