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INDIVIDUAL MEDICARE NEWS (MA/MAPD, PDP): May 19, 2017

 
  • Don’t forget: Updated Agent of Record reassignment policy 
  • Best practice: Use the Ascend Virtual Sales Office app
  • Get Errors and Omission (E&O) insurance through a special program
  • Download free Medicare marketing materials
 
 
 

Review changes to the Agent of Record (AOR) reassignment policy

We recently updated our AOR reassignment policy in the Aetna Medicare Producer Guide. It now outlines procedures that members, agencies, agents and third parties must follow to initiate AOR changes. Here are some key points you'll want to know. 

 
 
 
 

Best practice: Use the Ascend Virtual Sales Office app to submit enrollments

Run your office from anywhere, and submit applications for MA/MAPD and PDP plans electronically, using the Ascend Virtual Sales Office app. Ascend allows you to save time, prevent errors, and eliminate all the paperwork that bogs down your schedule. Through the app, you can also use our new e-kit option, which is another easy way to grow your business. To request the Ascend app, just login to Producer World, click “request access” and then complete a short registration form.

 
 
 
 

Aetna Medicare agents are eligible for a discounted rate on Errors and Omission (E&O) insurance coverage

Aetna and Coventry Medicare agents are eligible to receive a discounted rate on E&O coverage through a special program administered by Gallagher MGA Insurance Services. E&O coverage packages are now available for agents and agencies. Basic coverage starts at just $34.17 per month with $59.17 down or a one-time payment of $375. Learn more or apply online.

 
 
 
 

Download FREE Medicare marketing materials 

Need marketing materials to help you reach beneficiaries who are aging into Medicare, as well as those who are eligible for Special Election Periods? We’ve got you covered!

Login to the Aetna Medicare Marketing Studio and click the blue menu icon on the left to find items including: 

  • Dual-eligibility flyer, ad and postcard
  • Medicare 101 flyer
  • PDP lead generation materials and more

You can download any of these items for FREE. Or, you can have a quantity printed and shipped to you for a competitive rate.

 
 
 
 

We're here to help 

We appreciate your business and the service you provide our Medicare members. If you have any questions, please contact your local Aetna Medicare Broker Manager. Or you can contact the Aetna Medicare Broker Services Department at 1-866-714-9301, 8 a.m. to 8 p.m. ET.

 
 
 
 

Quick links to key resources 

Newsletter, April 20: Updated Producer Guide + AOR policy + Medication adherence tips
Newsletter, April 13: New (and free) marketing materials + CMS Medicare Star Surveys
Newsletter, February 21: Reports, marketing materials, tools
Newsletter, February 9: Educational events, reporting compliance concerns, member meetings
Newsletter, January 30: Network tools
Producer World
The Coventry Broker Portal
Aetna Medicare Agent Training website
Aetna Medicare Producer Guide
Aetna Medicare certification website


 

 
 

Producers must be ready to sell—which means licensed in the applicable state, appointed by Aetna, certified and contracted— prior to engaging in the sale of Aetna or Coventry products.

This communication is intended for use by producers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.

We are located at Aetna, 2222 Ewing Road, Moon Township, PA 15108

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