Enrollment ends Wednesday, December 7th
With less than a week left to enroll, please take note of the enrollment application deadlines outlined below:
Online applications
- Online applications will be accepted through the Producer Portal until 11:59 p.m. on Dec. 7.
- Agents will be unable to submit online applications after midnight.
Paper applications
- All AEP paper applications for a Jan. 1, 2017 effective date must be completed, signed and dated no later than 11:59 p.m. on Dec. 7.
- The application date is the date the agent receives/accepts the enrollment request from the beneficiary. The CMS-required timeframe for enrollment processing begins on the application date.
- Agents should double-check the paper application to make sure there is no missing or incomplete information, as this can cause a delay in processing.
- Highmark will only accept paper applications via fax to 1-888-663-0258.
- After AEP ends, all paper applications must be faxed within 48 hours of receipt.
- Applications faxed after 48 hours are non-commissionable -- without exception. Applications cannot be back-dated. Please save the fax-confirmation pages for all applications.
- The member will still be eligible for coverage effective Jan. 1, 2017 if the application is received after 48 hours; however, the agent will not receive commission.
Checking application status
To check the status of applications submitted through the Producer Portal:
- Visit producer.highmark.com and login
- Select the Medicare tab under New Business
- Choose “Applications” from the left navigation
You or your clients can verify the status of paper applications by visiting shop.highmark.com/medicare and selecting the “Check Application Status” link. Some of the information below will need to be provided to verify their status:
- Product for which they applied
- Application submission number
- Name and birth date
- Medicare claim number
Producer Hotline:
- Agents can call the Senior Markets Producer Hotline at 1-800-652-9459 or email prodem@highmark.com to check the status of an application.
- Agents should have the member's name, Medicare number or social security number, and the date the application was submitted on-hand when calling.
