In an effort to ensure all online applications submitted through the Highmark Producer Portal are processed in a timely manner, we have compiled some tips for your reference. These tips should be referenced in the following situations:

1. When enrolling an applicant during the Annual Enrollment Period (AEP)

• Please ensure the following statement is selected for all AEP applications:
  • "I am enrolling during the Annual Enrollment Period…"

2. When enrolling an applicant with a Special Election Period (SEP)

• Please ensure the appropriate statement is selected
  • Insert date as applicable

3. When enrolling a current member who has moved

• Plan changes cannot be completed in this scenario
  • A full enrollment with the new zip code and mailing address included will need to be completed

4. After submitting an online application, we recommending capturing the confirmation number from the confirmation screen for your records

• If a confirmation number is not displayed, the application was not submitted/completed correctly

Click the button below to download the reference document that contains the applicable steps and screenshots for the circumstances outlined above.