After an internal audit, it has been determined that Individual enrollment commissions were being miscalculated for certain members, in some instances, as far back as January 2014.  The error primarily was from the FFM enrollment reporting and the monthly premium used to calculate the percentage of premium.  An additional miscalculation may have also occurred in November when multiple FFM enrollment reporting included 2015 renewal data.  The errors have been corrected during this commission run and include auto-retroactivity back to September. 

Retroactivity before September 2014 will be performed in the February commission process for the January commission payout.  Please communicate this to your down-line agents who may have individual membership.

We apologize for any inconvenience this may have caused and if you have any questions, please feel free to contact me or Janet Golias at (570) 214-8600.

Christopher Iorio
Manager, Broker Sales